Maintenance Requests

GENERAL & COMMUNITY EMERGENCIES – 24 HOURS

• Triple Zero 000
• Bacchus Marsh Police Station (03) 5366 4500
• Moorabool Council (Assistance with council emergencies) 5366 7100
• Greater Western Water 13 44 99

WHAT ARE EMERGENCY REPAIRS?

Emergency repairs are:

• a burst water service or a serious water service leak
• a blocked or broken toilet
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply
• a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
• a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)
• a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
• a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises.Please refer to your lease agreement for more information.

GENERAL MAINTENANCE REQUESTS

We realise that maintenance of the property you live in is important and that maintenance needs to be completed in a timely manner so that you are not inconvenienced.

Click Here to report your general maintenance or track the status of a submitted maintenance request.

Please note: It is imperative that your keep us up to date with changes to your contact details, as this is how the system recognises your maintenance request.